Membership FAQ

 

What exactly is your Membership?

Being a member of our Health Improvement Plan (HIP) entitles you to one 60-minute massage monthly at a discounted rate of $79.

 

What if I want more than one massage a month?

Additional massages purchased after that initial monthly benefit will also be priced at the discounted $79 hourly rate.

 

How do I pay for my massage every month?

Membership offerings are auto-renewed on the 15th of every month via credit card payment. This enables you to receive a pre-paid service in your name, available for you to receive a massage, or share it with your 'Share Plan' member.

 

Can I share my plan with someone?

Your Share Plan member is decided upon joining our HIP program. Each member is entitled to add 1 person, whether they are a parent, partner, child or sibling. This individual can use your monthly benefit.

 

What if I don't make it in one month?

Any and all unused services NEVER expire, they simply roll over to the next month.

 

How long is the commitment? How can I cancel my membership?

HIP has no long-term commitments. We understand that certain circumstances arise and do not want our members to feel tied-down by a contract. If you need to cancel at any time, we do require 30 days written notice.

 

How do I know my card information is secure?

We’re proud to be Level 1 PCI Compliant, the highest form of credit card security in the industry. To maintain this status and protect your customers’ privacy, we encrypt all customer credit card data stored in your system. When a customers' credit card is charged or stored in their account, we are only able to see the last four digits of the card number.

 

What if my card information changes?

Members are required to notify MassageRx in writing of any changes in credit card, bank account information, or changes in your address on file prior to the next billing cycle. Payment authorization forms are available at the front desk.

 

Do you have a Freeze Policy?

MassageRx understands that sometimes situations happen in life and we are willing to accommodate our patrons in these circumstances. You may want to temporarily put your account on hold, or “freeze” it due to issues such as extended illness, military leave or temporary relocation. Members are allowed to freeze one time per year for up to 3 consecutive months. During this time, we do not charge a freezing fee. While your membership is frozen, you may not use accrued membership benefits, nor will you continue to accrue new monthly benefits. Memberships can be unfrozen at any time, as long as it is at least 30 days past the original freeze.

 

What about an Appointment Cancellation Policy?

Please arrive at least five to ten minutes before your scheduled appointment time in order to ensure a full massage session.

• You may cancel your appointment without charge 24 hours prior to your scheduled time.

• If you do not call to cancel your appointment or do not show up for your scheduled appointment, you will be charged full price for the scheduled service.

 

Cancelation Policy:

To cancel your Health Improvement Plan membership you must complete the official form (hard copy, no emails) and present it in the location listed above 30 days prior to the next scheduled withdrawal date.  You will be charged your final auto pay the day that you cancel. Any unused benefits will expire 60 days from the cancellation request.